Your data

Delete your Kawi account

This page explains how to delete your Kawi app account and the data linked to it, with or without the app.

In the app. Tap your child's avatar, then "Parent area", and follow the short code instruction. Open "Account and backup", tap "Erase the backup", then confirm with "Erase". Deletion is immediate. On a new phone, first sign in with your email and the code you receive, then do the same.

Without the app. Email moien@kawi.lu with the email address of the account. We reply to that address to confirm the request comes from you, then delete the account within 30 days of your confirmation.

What is deleted. Your email address, your consent to news, the family backup (first names, age ranges, avatars, progress), the signed-in phones and the sign-in codes.

What remains.

• The progress kept on your phone: it disappears when you delete the child's profile in the parent area, or when you uninstall the app.
• The anonymous statistics already added up: they are totals without any identifier, which cannot be linked to anyone.
• Technical backup copies of our database, deleted on their own within 30 days.
• Purchase data kept by Apple, Google and RevenueCat, which is not linked to your Kawi account.

Your subscription is not cancelled when you delete your account. To stop it: on iPhone or iPad, Settings > your name > Subscriptions; on Android, Google Play app > Payments & subscriptions > Subscriptions.

For full details on the app's data, see the privacy policy.